Quality Policy and Non-Conformance Management

Purpose. Sets out how Nexus ensures every body, trailer and component meets the drawing, the customer specification and the applicable standard, and how deviations are controlled.

1.Policy statement

Nexus will design, build and deliver products that conform to approved drawings, customer specifications and the applicable Australian Design Rules and standards. Quality is built in at each stage and verified at stage gates, not inspected in at the end. The business will measure, report and improve its quality performance every month.

2.Controlled documents

Drawings, work instructions, inspection and test plans and specifications are controlled documents issued by the Quality and Compliance team. Only the current revision must be used on the floor and superseded copies must be removed. Any change to a drawing must go through the engineering change process before it is built.

3.Stage gate inspection

Every build is inspected at the end of fabrication, assembly, fit-out and paint before it moves to the next stage. The inspector records the result on the work order and the build must not proceed with an open critical defect. Final inspection and pre-delivery checks are carried out to the procedure before a compliance plate is fitted.

• Fabrication gate: dimensions, weld quality, drawing revision
• Assembly gate: torque records, brake and hydraulic tests
• Fit-out gate: electrical test, glass, trim, mechanical units
• Paint gate: film thickness, adhesion, colour, defects
• Final gate: ADR checklist, road test, documentation

4.Non-conformance

Any product, material or process that does not meet a requirement must be tagged, segregated where practicable and recorded in the non-conformance register the same shift. The Quality and Compliance Manager or delegate will decide the disposition: rework, use as is with engineering approval, scrap or return to supplier. Rework must be re-inspected before release.

5.Corrective action and improvement

Repeat non-conformances, customer complaints and warranty claims must be analysed for root cause and closed with corrective and preventive actions that have an owner and a due date. Trends will be reviewed at the monthly quality meeting and fed into the continuous improvement program.

6.Calibration

Measuring and test equipment used to accept product, including torque wrenches, pressure gauges, film thickness gauges and tape measures used for compliance dimensions, must be calibrated at the interval set in the plant and equipment register and must not be used when overdue.